Safety NetAccess

Ensures Networks Across Leading Hotel Brands Are Up And Running With Markley

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The Problem

As technology evolves, things that were once deemed impossible are now changing the hospitality industry at lightning speed. Hotels and resorts across the globe depend on Safety NetAccess to give travelers the tools and best-in-class technology they demand to be their best.

With 42% of hoteliers looking to upgrade their guest WiFi in 2019, Safety NetAccess needed a data center that could keep up with its needs — and guarantee the 24/7/365 uptime the hospitality industry demands. 

Safety NetAccess needed to find a reliable data center partner that could provide support around the clock, so that anytime a hotel guest logs on to the WiFi, they are brought to the login portal and able to access the network without any challenges. If Safety NetAccess is ever unable to facilitate that experience, millions of guests at top hotel brands would be unable to access the internet — and Safety NetAccess would be out of business.

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Todd Shobert | Chief Technical Officer | Safety NetAccess

“Our previous data center didn’t have the redundancies in place to keep up with our network demand. We were quickly outgrowing it, and knew we needed a facility that was staffed 365 days a year, 24 hours a day to give us the confidence we needed to run our business at scale.”

 
Customer Profile
  • Company
  • Safety NetAccess
  • Location
  • Needham, MA; Clemmons, NC; Halifax, NS
  • Industry
  • Networking
  • Website
  • www.safetynetaccess.com
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Business Need
  • Data center with multiple carriers and redundancies in place
Solutions
  • Markley Colocation
  • Markley Network Services

The Solution

Chief Technical Officer Todd Shobert selected Markley Group due to the company’s 24/7 management and support, robust and diverse infrastructure, high security, and culture of customer service.

With Markley’s colocation services, Todd and his team get access to on-site operating engineers, technicians, and support staff every hour of every day, to help ensure Safety NetAccess’s hotel networks across the globe are up and running, no matter what. In addition, Markley’s Network Services provides access to a rich ecosystem of over 100 domestic and international network providers.

Today, Markley hosts Safety NetAccess’ IT infrastructure, including its network management system and Safety NetAccess Portal (SNAP) platform. SNAP provides multiple site management, hardware management, portal pages, extensive reporting options, and more. With the support of Markley’s facilities, SNAP is able to more effectively optimize performance, and increase visibility and efficiency in a property.

 

Todd Shobert | Chief Technical Officer | Safety NetAccess

“Some companies just house data and store it, but given we have very stringent SLAs in place with some of the world’s top hotel brands, we needed a data center partner that we could count on. Markley has been that partner — providing unmatched customer service, performance and reliability.”

 

The Results

With their critical infrastructure hosted at Markley, Todd and his team are confident in their ability to provide travelers and top hotel brands access to the best-in-class technology available — without disruption. Since moving to Markley, Safety NetAccess has never had to worry about upkeep or uptime, giving Todd and his team the ability to focus on what really matters: exceeding customer expectations.

With such well-known and large customer brands like Marriott Hotels, Wyndham Hotels and Best Western Hotels, Markley provided Safety NetAccess with a world-class facility they could bring those customers — and have them feel confident in the protection of their networks as well.

“With Markley, we truly feel like we are part of the team. It goes past simply their technology offerings — they have always welcomed our customers like they were their own, and the open line of communication to management is something we didn’t find with most other providers in the region.”

Markley provides Safety NetAccess with the uptime and connectivity options to stay one step ahead of today’s network infrastructure demands across the hospitality industry. With the knowledge and expertise of Markley’s skilled technicians, Safety NetAccess is able to help ensure guests across some of the top hotel brands in the world including Marriott Hotels, Wyndham Hotels and Best Western Hotels achieve a flawless WiFi experience.

 

Todd Shobert | Chief Technical Officer | Safety NetAccess

"Since moving to Markley, we’ve experienced 100% uptime. But, even better than that, we’ve received 100% confidence."

 

Background

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Safety NetAccess is one of the leading national high-tech solutions companies, providing a broad range of networking products and services specifically created for the hospitality industry. Since 2001, Safety NetAccess has been designing, building and supporting wireless networks for hotels, resorts and other public properties. The company helps hotel guests across brands such as Marriott Hotels, Wyndham Hotels and Best Western Hotels achieve a flawless WiFi experience.

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